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You are here:Home > SpiceCubed Catering > Catering FAQ's

SpiceCubed Catering
Catering FAQ's

What is the minimum order amount?

What is the delivery area and fees?

What does the delivery include?

Do you sell beer and wine?

What kind of disposables do you include with the order?

Can I pick up my order?

Do I have to pay a deposit?  How much?

When do you need the final guest count?

Can I cancel my event?

What types of payment do you accept?

How can I make payment?

Do you charge tax?

Is gratuity included or is there an extra service fee?


What is the minimum order amount?
We require a $200 minimum food and beverage total for all orders.  Bill will be brought up to that amount if minimum is not reached.


What is the delivery area and fees?
Our delivery fee is $50.00.  This fee is added to every Off-Premise event and Includes delivery and setup of your food within the Triangle area.  Unless there is staffing, we will return at a specified time to pick up our equipment.
Additional delivery fees may apply depending on your distance from our location and will be discussed at time of booking.


What does the delivery include?
The menus include
disposables, food & beverage tablecloths and chafers & food displays.  We will drop off and set up your order about 1 hour before service, then return at a scheduled time to pick up our equipment.  If you need staff to watch over the food and pick up after the guests, staffing information can be found here.


Do you sell beer and wine?
We have bar packages available in our menus. 


What kind of disposables do you include with the order?
All food orders include heavyweight silver looking plastic utensils, heavy black foam plates and paper napkins.  Beverages include clear plastic cups for cold items and premium foam cups for hot beverages.  Dinnerware upgrades are available at a very reasonable rate.


Can I pick up my order?
You may pick up your order by arranging a time with our catering manager.  We will not charge a delivery fee and everything will be packed in disposable pans and platters, with reheating instructions if necessary.


Do I have to pay a deposit?  How much?
We require 10% of the food and beverage total as a non-refundable deposit in order to start our booking process.  Once the contract is in place, we require 45% of the contract estimate 30 days before your event. The remaining balance is due with the final count 7 days before the event.  You may make changes up to your date and your bill will be adjusted accordingly.


When do you need the final guest count?
A minimum count for your event must be given at least seven days before the event. It is the client’s responsibility to communicate the guarantee number to the Catering Department. If we do not receive a final guarantee, you will be billed for the contracted number of guests as stated on your Banquet Event Contract. The guaranteed number of guests may increase, but cannot decrease from the minimum count.
 
 


Can I cancel my event?
SpiceCubed Catering needs to protect itself from losses due to short-term cancellation, and the difficulty in re-booking upon Short-Term Cancellations. For this reason, all cancellations will be charged a 10% booking deposit fee, (in addition to the cancellation charges below) and all cancellations must be made in writing or Event will be charged in full. The parties agree that cancellations made within 30 days of the scheduled Event are subject to the charges as follows:

  30-8 Days prior to Event                           50% of the Total Approximate Cost for this Event 

  7 Days or less                            100% of the Total Approximate Cost for this Event

 



What types of payment do you accept?
We accept Visa, Mastercard, Discover and Diners Club cards.  Checks may be payable to "SpiceCubed".

 



How can I make payment?
Payment can either be sent to our mailing address:
8311 Brier Creek Parkway
Suite 105-182

Raleigh, NC  27617

or it can be faxed to (919) 468-6130, attn: David Leach

 

or hand-delivered to:

804 High House Road
Cary, NC  27617

 

or called in to (919) 523-2786

 


Do you charge tax?

All food and beverage sales are subject to a 7.75% NC sales tax.

 


Is gratuity included or is there an extra service fee?

The short answer is no.  Service is included in our menus and gratuity is completely optional, as our staff are paid above the market rate, but we have seen anywhere between 5-20 percent of the bill, or between $10 to $100 per staff. You can give cash to the event manager to be split evenly or it can be added to your payment, which will show up in the paychecks. Again, it is optional but the staff are really appreciative of anything extra! We do not put out tip jars at your event unless asked to do so by the main client contact.

 

 

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