How much is shipping & handling?
I need my order even quicker. Do you offer expedited shipping?
I live in the Triangle, NC area. Can I pick up locally?
I have not received a confirmation email or tracking number.
I don't have a PayPal account, and do not want to set one up. Can I still place an order?
Why do your spices have different "best by" dates?
The spice refill looks different than the spice in my tin.
Do you offer organic herbs & spices?
I need a bigger size. Do you offer larger tins?
How can I buy a gift certificate?
How much is shipping & handling?
We try to keep the
rates as reasonable as possible, and you
should receive your package in about 2-5 days. Orders
placed by 3:00 EST are usually shipped the next business day.
Refill pouches
and some packages
will ship for free with USPS First Class or Priority Mail
and should arrive in 2-5 days. Transit times are not
guaranteed and shipping costs are not refundable.
Note:
These S&H rates apply to orders shipped
within the United States.
I need my order even quicker. Do you offer expedited
shipping?
We can rush your
order to you using USPS or UPS and will bill you for the extra
shipping costs.
Contact us for estimated processing times and costs.
I live in the Triangle, NC area. Can I pick up locally?
We are not set
up for local pickup at this time. The tins are packed in a
facility that is not convenient for pickup orders. We do attend
local craft fairs and farmers market throughout the year. When
that occurs, you can place orders online and pick up, or buy
from the booth directly. If you subscribe to our newsletter, you
will know what local events are planned.
I have not received a confirmation email or tracking number.
Make sure to check your email account that you entered when
making the purchase. Sometimes, you will find that PayPal
has an old email address stored in your account and will send
information there. Also, be sure to check your spam
folder. The message should have a title of "Your payment
to SpiceCubed" and comes from service@paypal.com. Tracking
information is sent to the same email address. If you are
still having trouble, please
contact us and we will gladly track your order for you.
Can I order just one?
Yes! Order as many or few as you want.
There are no minimums!
What
is your return policy?
We stand behind our
spices and blends and if for any reason you are not satisfied,
we will replace or refund your
purchase. We will pay for return shipping and refund
shipping charges only if there was an error on our part.
What size are your tins?
Our regular tins are 1.4" high by 2.5" wide/deep and hold approximately 4
fluid ounce
or 1/2 cup. Our newly available jumbo tins are 2" high
by 3.1" wide/deep and hold about 8 fluid ounce or 1 full cup.
I don't have a PayPal account, and do
not want to set one up. Can I still place an order?
Yes. On the checkout page you have
the option to pay without having an account with PayPal.
It is a small link that says "continue".
Subscriptions can still be applied to with a regular credit card
or checking account.
Are your tins
magnetic?
Our magnet strips
can be found on our
Extras page.
Create your own magnetic spice tins! Our magnets are
specifically cut for our regular-sized tins and are not adequate
for our jumbo tins.
Why do your spices
have different "best by" dates?
Some spices will
last longer than others. Typically the whole spice will
have a longer shelf life than the ground version and most dried
herbs will be freshest for six months to a year.
The spice refill
looks different than the spice in my tin.
We have multiple suppliers and are constantly looking for the
best quality and freshest spices and herbs. Because of
that, you might receive refills of a different quality. If
for any reason you are dissatisfied with our products, let us
know so we can remedy the situation.
Do you offer organic
herbs & spices?
Yes!
At this time, we offer seven varieties that are certified
organic. They are
Basil,
Ground
Cinnamon,
Granulated Garlic,
Mustard Powder,
Oregano,
Paprika
and
Red Pepper Flakes. Organic spice
tins sell for $5.95 each, with refill pouches starting at $5.00.
I need a bigger size. Do you
offer larger tins?
We are working on
large spice tins - 8oz or 1 cup, and should be ready for sale in
the near future. We do offer the empty jumbo sized
tins here. You can just add two
refill pouches to your order to fill
them up!
Can I
buy the empty tins?
Yes, right here on our
Extras page.
How can I clean the tins?
Because the tins have rolled edges, they can trap water within
those edges and make it close to impossible to dry completely.
Because of that, they should never be submerged in water.
To sanitize, wipe with a mild bleach water solution and allow to
air dry before use.
How can I buy a gift certificate?
Easy! Just
follow this link to our
Extras page!
Who is behind this
company?
The owner and founder,
chef David Leach, has over 15 years catering experience
with guests including governors, bishops, celebrities and even a
few US Presidents. Currently the
Parish Center of Cary executive chef, he
insists on fresh ground spices and herbs whenever possible and
uses his signature blends daily. Come back soon for his
favorite
recipes using his signature spice blends!
We are located in
Raleigh-Durham, NC and operate out of an inspected commercial kitchen.
For news, recipes and schedule of events, check out our blog.
|
|
SpiceCubed
8311 Brier Creek Parkway
Suite 105-182
Raleigh, NC 27617
sales (at) spicecubed.com
(919) 523-2786
Because we are in the office at
odd times, the quickest
way to contact us is by using the
Online Form or
Email.
